Terms & Conditions

These Terms & Conditions govern every purchase made through nadands.com ("Nad&S", "we", "us"). By placing an order you confirm that you are at least 18 years old, that you are ordering for delivery to the address given at checkout, and that you accept these terms.

Nad&S is a trading name of Nad & S Co LLC, registered at 30 N Gould St Ste R, Sheridan, Wyoming, 82801, United States. Your contract of sale is with Nad & S Co LLC.

We ship worldwide. All prices are shown and charged in US dollars (USD $). We may update these terms at any time; the version published at the moment you place your order is the version that applies to that order.

• Placing an order is an offer to buy. A contract is formed when we confirm your order by email. Until then we may decline or cancel an order — for example if an item is unavailable or a price or size was listed in error.
• Prices are in USD and exclude any sales tax or import duties, which are applied where required by the law of your country or state.
• Payment is taken in full before we cut fabric. Made-to-order pieces are not reserved until payment clears.
• Photographs are as accurate as we can make them, but natural tweed varies slightly in weave and shade between batches. Minor variation is not a fault.

You have 24 hours from placing your order to cancel it for a full refund.

To cancel, email info@nadands.com with your order number within that 24-hour window. Refunds are returned to your original payment method, normally within 5–10 business days of us confirming the cancellation.

After 24 hours the fabric for your suit is cut to your selected sizes and the order can no longer be cancelled. Because every piece is cut to order, cut cloth cannot be reused, so cancellations outside the 24-hour window are not accepted. If you have made a genuine mistake — a wrong size or the wrong colorway — contact us immediately and we will do whatever we still can before cutting begins.

• Total delivery time is 10–14 business days: 5–7 business days to cut, sew and press your suit before it ships, then 3–5 business days in transit, depending on your country.
• Delivery time varies by destination. Remote destinations can take the full 3–5 business days of transit.
• Business days exclude weekends and public holidays. The countdown starts the next business day after your order is confirmed.
• Once your order is dispatched we email you the courier name and tracking number, and you can follow every stage of the order in your account.
• Risk of loss passes to you on delivery. If tracking shows delivered but the parcel is missing, tell us within 7 days and we will open a claim with the carrier.
• Estimated dates are estimates, not guarantees. If your wedding date is tight, email us before ordering so we can be honest about whether we can make it.
• We ship worldwide.

You have 10 days from delivery to tell us you intend to return an item, and a further 10 days from that notice to ship it back to us.

• Email info@nadands.com within 10 days of delivery with your order number and the pieces you wish to return. We will reply with the return address and instructions.
• The item must be posted back within 10 days of that notice. Returns notified or shipped outside these windows cannot be accepted.
• Items must come back unworn and unused, with all tags attached, in their original condition and packaging.
• Any suit or separate piece that has been worn, used, altered, or returned damaged, soiled, scented or stained is non-refundable.
• Approved refunds are issued to the original payment method within 5–10 business days of us receiving and inspecting the return. Original shipping charges are not refunded.
• Return shipping is paid by the customer. We do not provide prepaid return labels or any prepaid mailing service, and return postage costs are not reimbursed — unless the item is faulty or we sent the wrong item.
• We recommend a tracked service and keeping your proof of postage — until the parcel reaches us, the return is your risk.
• Faulty or incorrect items: contact us within 10 days of delivery and we will repair, replace or refund in full, including reasonable return postage.
• Bespoke alterations, made-to-measure work outside our standard size range, and items altered by a third-party tailor cannot be returned.

Jackets and full suits run 36S–56L; vests and pants run 28S–50L. On 3-piece and 2-piece suits you choose the size of each piece separately. Please use our size guide before ordering — we cut to the sizes you select, so a size chosen in error is not a fault on our part and falls under the return policy above.

We collect only what we need to make and deliver your suit: your name, email address, phone number, shipping and billing address, sizes and order history, plus any message you send us. We use it to process orders, arrange delivery, provide order tracking, answer your questions and meet our legal and tax obligations.

• We never sell or rent your personal information, and we do not share it for third-party advertising.
• We share data only with the service providers we need to run the shop — payment processing, email delivery, secure hosting and shipping couriers — and only to the extent required to complete your order.
• Card details are handled by our payment processor. We never see or store full card numbers.
• Your account is protected by your password. Order records are kept for as long as required for tax, accounting and warranty purposes.
• Marketing emails are opt-in and every one includes an unsubscribe link. Order and dispatch emails are transactional and are always sent.
• You may ask us to access, correct, export or delete your personal information, or to opt out of any sale or sharing of it, by emailing info@nadands.com. We will not discriminate against you for exercising these rights, wherever in the world you live.
• Our site is not intended for children under 13 and we do not knowingly collect their information.

Nothing in these terms limits any right you have under applicable consumer protection law. Our goods come with the warranties and guarantees that cannot lawfully be excluded in your country of residence.

• If we cannot ship within the time stated, we will tell you and offer the choice of a revised date or a prompt full refund.
• For orders shipped outside the United States, any import duties or taxes are the responsibility of the recipient.
• These terms are governed by the laws of the State of Wyoming, United States, without regard to its conflict-of-laws rules, except where the mandatory consumer law of your country of residence applies.

To the fullest extent permitted by law, our total liability for any order is limited to the amount you paid for that order. We are not liable for indirect or consequential losses, including costs arising from a delayed delivery, except where such limitation is prohibited by law.

We are not responsible for delays caused by events outside our reasonable control — carrier disruption, extreme weather, mill or supplier failure, or government action. If such an event affects your order we will contact you promptly with your options, including a full refund.

Please email us first — we are a small team and almost everything is solved with one conversation. If a dispute cannot be resolved informally, it will be handled in the courts of the State of Wyoming, United States, unless your local consumer law provides otherwise.

Nad&S · handmade tweed suits, shipped worldwide.
Nad&S is a trading name of Nad & S Co LLC.
30 N Gould St Ste R, Sheridan, Wyoming, 82801, United States.
Email: info@nadands.com
Or use our contact form. We answer everything, usually within one business day.